DVD drive not working in Windows 8 - error code 19
THE PROBLEM:
After installing Windows 8, everything seems fine, but the DVD-RW drive is not working.
The Device manager shows that the drive is not working properly and gives the following error message:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)."
THE FIX:
This fix from Microsoft worked for me:
The solution is not perfect:
The keys that you remove are apparently used by iTunes - it will ask for a reinstall the next time you run it. I did nothing and iTunes still works...
After installing Windows 8, everything seems fine, but the DVD-RW drive is not working.
The Device manager shows that the drive is not working properly and gives the following error message:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)."
THE FIX:
This fix from Microsoft worked for me:
- Open the registry editor - press the Win button, type "regedit" and press enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow/Yes.
- In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- In the right pane, locate one or both of the keys UpperFilters and LowerFilters. You can have only one, or you can have both.
- Right-click on the key and choose Delete. When you are prompted to confirm the deletion, click Yes.
- If you found both keys, repeat the previous step.
- Exit Registry Editor.
- Restart the computer.
The solution is not perfect:
The keys that you remove are apparently used by iTunes - it will ask for a reinstall the next time you run it. I did nothing and iTunes still works...

